"In a day in time in which customer service appears to be vanishing at an ever-increasing rate, Guardian Tracking exemplifies the true definition of customer service by ensuring that the needs of the customer are met regardless of the nature of that need. Guardian Tracking could have easily dismissed us or not bothered responding to our needs because the problem was on our end; most companies would have. You clearly are not “most companies” and you should be proud that your company represents what can and should be the realm of customer care and service." - Angel D. Geoghagan, Ph.D., Standards & Compliance at Hamilton County (TN) 911 Communications District
"Guardian Tracking is the easiest program I have ever used. From the end user to an administrator, it is a common sense approach to maintaining data about personnel and supervisors. Hopefully this program will set the standard for all 911 centers in the years to come." - David Craighead, CAD/Mobile Administrator at Roanoke County (VA) Emergency 911 Center
“The Huntersville (NC) Police Department has been using Guardian Tracking for over a year and our supervisors are very pleased with the product and its benefits. Supervisors are using it to monitor and document performance of their employees daily and have indicated that it has helped in a variety of ways, including writing better annual performance evaluation documents and “creating” more opportunities to meet ”face-to-face” with employees regarding performance, which did not occur previously. Many times supervisors are able to “cut and paste” the Guardian Tracking notations into the narrative sections of the performance evaluation, saving time and effort on that activity. Employees have indicated that they like the way this system works in that they always know what supervisors are documenting in their coaching journals and it gives them an opportunity to correct deficient performance when it occurs. This has resulted in less stress for both supervisors and employees during performance evaluation sessions. Another benefit that the agency has seen is that the supervisors have a much more accurate picture of the entire performance of the employee throughout the year that is documented by Guardian Tracking, compared to other methods where supervisors only remember the most recent performance that occurs close to the evaluation completion period. Overall, Guardian Tracking has improved the abilities of our supervisors to monitor and document performance and this has created a more positive atmosphere in the workplace between supervisors and employees as there are no surprises by supervisors with employees at performance evaluation time.” - Phil Potter, Chief of Police at Huntersville (NC) Police Department
“Guardian Tracking is one of the simplest programs to use and customize to your agency's current practices. As the Accreditation Manager for the department, I have found Guardian Tracking very helpful ensuring that we are meeting the spirit of the CALEA standards and are properly documenting employee performance.” - Brian Weimer, Captain at University of Missouri Police Department
"Guardian Tracking has streamlined employee documentation and has created a transparent personnel file system that is easily shared among supervisors and managers." - Joel Richards, Chief of Police at Carrollton (GA) Police Department
"We are a mid-size agency of 200 employees and have been utilizing the Guardian Tracking software for just over a year now. Guardian has provided our office with the opportunity to track employee activities, both positive and negative, in an efficient and effective manner. It is regularly utilized by all members of the organization including administrators, mid-level managers, line supervisors and line staff employees. I would recommend the Guardian software to any agency, regardless of size, that is seeking to enhance or institute employee behavior and activity tracking measures. The software holds innumerable uses and provides immediate benefits to the agency. Its user-friendly design and ease of use make it one of the most practical and valuable tools the agency has incorporated over the past several years." - Sgt. Dan Hare, Training & Personnel Division at Licking County (OH) Sheriff’s Office
"With all the marginal companies and products out there it is totally refreshing that your company and your product have been better than we could have ever expected." - Rob Hauck, Chief of Police at Tomball (TX) Police Department
"Purchasing Guardian Tracking was some of the smartest money we have ever spent." - Mike Fogarty, Chief of Police at Carmel (IN) Police Department
